Reinstall the original touchscreen device driver that came installed on your computer using the following steps: If the option to enable the device is included in the menu, click Enable. The touchscreen device is labelled HID-compliant touch screen, or similar. In Windows, search for and open Device Manager.Įxpand the Human Interface Devices heading. However, it’s by no means comprehensive and you may need to carry on reading. The tool will automatically detect issues and then repair them. From the list that appears, click Hardware and Devices.Ĭlick Next and run the wizard through. In the new window, click View all from the left-hand menu. The Windows troubleshooting tool could be the quick and easy fix to any problem with your touchscreen.ĭo a system search for troubleshooting and select the relevant result. Refer this article to know more information about using the HP support assistant. You can update other drivers on the PC using the HP support assistant. Let's start off by updating the BIOS and touchscreen firmware on the PC and check if it helps. Were there any recent windows update on the PC? Kind you for posting your query on HP Community, I have unticked the boxes for power management "allow computer to turn off this device to save power" and hoping this problem does not occur again, and hopefully this provides some help to others who have experienced the same issue as me. I am wondering if HP is able to release a driver/firmware of sorts which keeps the power state of the touchscreen at D0 and do not allow it to be turned off by the system/windows as this would appear to solve the problem. Through various experiments and reboots, and multiple times in disabling the device and enabling the device, it seems to have re-powered itself back to D0 and is functional again - working in BIOS and it is present in the component test in UEFI on boot The key of me getting my touchscreen back appears to somehow have to switch this power state from D3 to D0. On further investigation - it shows that the device has a power failure and the power state for the device is D3 - see. It has a code 10 error - Device failed to start. In device manager it shows HID I2C device in yellow, (old) -> there appears to be a recent update to the HID I2C device driver - now displaying as ELAN EzTouchFilter in device manager. The computer would boot up fine but the touchscreen non-functional, and is non-existent in BIOS (F10) boot screen either, and does not show up on the UEFI (F2) for component test. I also have the most up to date drivers for graphics etc. I have the latest version of windows 1903 and most recent updates. I have read the forums regarding this problem as I have had this issues several times. I have recently had issues with my touchscreen for the Spectre X360 ac039tu - I note there have been several posts about this in the past - HID I2C error.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |